Exalate incident

Jira Cloud: Script Configuration Update Available

Exalate experienced a minor incident on October 3, 2025 affecting Synchronisation node, lasting 33d 4h. The incident has been resolved; the full update timeline is below.

Started: Oct 03, 2025, 09:43 AM UTC
Resolved: Nov 05, 2025, 02:17 PM UTC
Duration: 33d 4h
Detected by Pingoru: Oct 03, 2025, 09:43 AM UTC

Affected components

Synchronisation node

Update timeline

monitoring Oct 03, 2025, 09:43 AM UTC

We've released a configuration update for Jira Cloud connections running version 5.28.5. Who is affected: Customers using external script repositories in their Jira Cloud connections may experience script-related errors after upgrading to 5.28.5. Resolution: If you're experiencing issues with your scripts, please contact our support team at [email protected] - we'll assist you with a quick configuration update. Status: We're actively monitoring and reaching out to affected customers.
resolved Nov 05, 2025, 02:17 PM UTC

This incident has been resolved.
postmortem Apr 01, 2026, 04:09 AM UTC

timeout