Exact incident
Exact Multivers Online - User profile settings deleted (NL)
Exact experienced a minor incident on July 20, 2026 affecting Exact Multivers, lasting 21h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 10:05 AM UTC
You may experience issues when logging in to Exact Multivers Online. After starting the application, the link between the portal user and the Multivers user is missing. As a result of this, you need to enter the credentials of the Multivers user again. As a workaround, you can log in with user SYSTEEM. After logging in via this user, the link between the Multivers user and portal user can be set again via Management | Users (Beheer | Gebruikers). We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Jul 21, 2026, 08:00 AM UTC
This issue has been resolved. The user settings have been restored and you can login as usual again. Our apologies for the inconvenience.