Exact incident

Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)

Minor Ongoing View vendor source →

Exact is currently experiencing a minor incident affecting Bank links / PSD2, which began 52d ago. The vendor's full update timeline is below.

Started
Jun 30, 2026, 06:40 AM UTC
Resolved
Ongoing
Duration
● 52d 9h
Detected by Pingoru
Jun 30, 2026, 06:40 AM UTC

Affected components

Bank links / PSD2

Update timeline

  1. investigating Jun 30, 2026, 06:40 AM UTC

    You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Jul 01, 2026, 06:08 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 10, 2026, 11:48 AM UTC

    We are continuing to work on a fix.

  4. identified Jul 31, 2026, 01:22 PM UTC

    The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.

  5. identified Aug 13, 2026, 02:47 PM UTC

    We are continuing to work on a fix.