Exact experienced a minor incident on June 23, 2026, lasting 24d 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 23, 2026, 09:29 AM UTC
You may experience that you can't print invoices after Microsoft security updates KB5094122, KB5094126, KB5094127 or KB5094128 are installed. When trying to print an invoice you get the message stating “This document seems to be empty,” with the choices to continue or cancel. Both options will result in an empty document. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Jun 26, 2026, 08:13 AM UTC
The printing issue is caused by a known issue in recent Microsoft Windows updates. Microsoft has acknowledged this issue and is currently working on a solution. We are awaiting their solution. More information can be found on the Microsoft support page. Customers who require assistance with potential workarounds can contact Microsoft Support for Business. Please refer to the ‘Workaround’ section under ‘Known issues in this update’.
- identified Jul 08, 2026, 09:57 AM UTC
Microsoft expects to resolve this issue in the July patch.
- monitoring Jul 16, 2026, 07:03 AM UTC
Microsoft has released the July patch, which solves the printing issue. All customers are advised to install the July patch to be able to print invoices again. We are monitoring the results.
- resolved Jul 17, 2026, 01:43 PM UTC
This issue is resolved by Microsoft in their July patch. If you have not done so yet you can install this patch to resolve the issue. Our apologies for the inconvenience.