Exact incident

Exact Venice - Login difficulties due Actian Zen version mismatch (BE)

Minor Resolved View vendor source →

Exact experienced a minor incident on June 22, 2026 affecting Exact Venice, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2026, 06:54 AM UTC
Resolved
Jun 22, 2026, 07:33 AM UTC
Duration
38m
Detected by Pingoru
Jun 22, 2026, 06:54 AM UTC

Affected components

Exact Venice

Update timeline

  1. investigating Jun 22, 2026, 06:54 AM UTC

    When logging in you may encounter an error message related to Actian Zen version mismatch, which prevents you from logging in. We are investigating the issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. resolved Jun 22, 2026, 07:33 AM UTC

    This issue has been resolved and logging in is possible without error again. Our apologies for the inconvenience.