Exact incident

Exact Online Premium - Login not possible in Exact Online Premium (NL)

Critical Resolved View vendor source →

Exact experienced a critical incident on April 9, 2026 affecting Exact Online Premium, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 08:01 AM UTC
Resolved
Apr 09, 2026, 08:22 AM UTC
Duration
21m
Detected by Pingoru
Apr 09, 2026, 08:01 AM UTC

Affected components

Exact Online Premium

Update timeline

  1. investigating Apr 09, 2026, 08:01 AM UTC

    You may experience that it is not possible to access Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.

  2. monitoring Apr 09, 2026, 08:07 AM UTC

    We have implemented a fix and we are monitoring the results.

  3. resolved Apr 09, 2026, 08:22 AM UTC

    The issue has been resolved. Exact Online Premium is available again. Our apologies for the inconvenience.