Exact incident

Exact Online - Invalid error for multiple users when creating API connection (NL/BE)

Major Resolved View vendor source →
Started
Apr 03, 2026, 01:30 PM UTC
Resolved
Apr 10, 2026, 08:26 AM UTC
Duration
6d 18h
Detected by Pingoru
Apr 03, 2026, 01:30 PM UTC

Affected components

Exact OnlineExact Online PremiumExact API

Update timeline

  1. investigating Apr 03, 2026, 01:30 PM UTC

    You may receive the error 'Your One Exact Identity account is configured for multiple users. API Connections do not support this type of account.' when creating an API connection, even when you do not have multiple active users linked to your One Exact Identity account. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Apr 09, 2026, 12:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 10, 2026, 08:26 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.

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