Exact incident
Exact Online - Outgoing mails may end up in spam folder (NL/BE)
Affected components
Update timeline
- investigating Apr 23, 2026, 02:44 PM UTC
You may currently experience that outgoing mails from Exact Online are delivered with a delay or end up in the spam folder of the receiver. We are currently investigating this issue. Our apologies for the inconvenience.
- investigating Apr 24, 2026, 07:00 AM UTC
We are still investigating the increase in reports of emails being received in the spam folder. In the meantime you can resolve the issue by setting up DKIM records on your mail server. You can view the DKIM configuration in Exact Online via [Company name > Master data > Data management > Email domains]. You can aks the Exact AI Assistent for further instructions to set up your DKIM records.
- investigating Apr 24, 2026, 01:32 PM UTC
The issue that mails are sent with a delay has been resolved and mails are sent without a delay again. We are continuing to investigate the increase in reports of mails being received in spam folder.
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