Exact Online - Outgoing mails may end up in spam folder (NL/BE)

Update timeline

1. investigating Apr 23, 2026, 02:44 PM UTC

   You may currently experience that outgoing mails from Exact Online are delivered with a delay or end up in the spam folder of the receiver. We are currently investigating this issue. Our apologies for the inconvenience.

2. investigating Apr 24, 2026, 07:00 AM UTC

   We are still investigating the increase in reports of emails being received in the spam folder. In the meantime you can resolve the issue by setting up DKIM records on your mail server. You can view the DKIM configuration in Exact Online via [Company name > Master data > Data management > Email domains]. You can aks the Exact AI Assistent for further instructions to set up your DKIM records.

3. investigating Apr 24, 2026, 01:32 PM UTC

   The issue that mails are sent with a delay has been resolved and mails are sent without a delay again. We are continuing to investigate the increase in reports of mails being received in spam folder.

4. investigating May 07, 2026, 07:43 AM UTC

   We are still investigating the increase in reports of emails being received in the spam folder. We strongly recommend you set up DKIM records on your own email domain to resolve this issue yourself. You can view the DKIM configuration in Exact Online via [Company name > Master data > Data management > Email domains]. You can ask the Support Agent for further instructions to set up your DKIM records

5. identified May 11, 2026, 07:27 AM UTC

   The issue has been identified and a fix is being implemented.

6. resolved May 22, 2026, 11:25 AM UTC

   Copies of emails sent from Exact Online might not arrive in your inbox with the correct sender address. Upon investigation, it appears that this is due to the (partial) absence of SPF and/or DKIM settings. Together, these settings ensure that mail is considered safe and prevent it from being flagged as potential phishing or spam. Many domains are tightening their security measures. As a result, this issue may not have occurred previously. You can check in Exact Online whether your domain is configured correctly. To do this, go to [company name > master data > data management > email domains]. Click the [Show DNS records] hyperlink for the relevant domain and select Validate. More information can be found through our Support Agent. You must add the actual settings to your email domain (or have them added). Exact Online does not have access to this and therefore cannot make this change for you. This is only possible if you use your own domain. For public domains (such as Gmail and Hotmail), you cannot change the DKIM and SPF settings. Our apologies for the inconvenience.