Exact incident
Exact Online Payroll - Final charge employment cost regulation settled incorrectly (NL)
Exact experienced a minor incident on May 20, 2026 affecting Exact Online Payroll & HR, lasting 47d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 08:32 AM UTC
When using the setting 'Employment cost regulation: Settle employer payroll tax automatically / Pay off "First period next year" ', the amount of final charge is used incorrectly in the second (or subsequent) year. The amount of final charge already settled in last year is taken into account in the new amount. We are investigating this issue. To prevent incorrect final charges in the payroll tax declaration, disable the setting to automatically settle the final charge and add the correct value through [employees > payroll > final charges/tax reductions]. Our apologies for the inconvenience.
- identified Jun 22, 2026, 08:16 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 06, 2026, 07:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 02:31 PM UTC
This issue has been resolved. If there is an incorrect tax declaration in 2026 it will be corrected in the next declaration created for 2026. Our apologies for the inconvenience.