Exact incident

Exact Online Payroll - Final charge employment cost regulation settled incorrectly (NL)

Minor Ongoing View vendor source →

Exact is currently experiencing a minor incident affecting Exact Online Payroll & HR, which began 6 min ago. The vendor's full update timeline is below.

Started
May 20, 2026, 08:32 AM UTC
Resolved
Ongoing
Duration
● 5m
Detected by Pingoru
May 20, 2026, 08:32 AM UTC

Affected components

Exact Online Payroll & HR

Update timeline

  1. investigating May 20, 2026, 08:32 AM UTC

    When using the setting 'Employment cost regulation: Settle employer payroll tax automatically / Pay off "First period next year" ', the amount of final charge is used incorrectly in the second (or subsequent) year. The amount of final charge already settled in last year is taken into account in the new amount. We are investigating this issue. To prevent incorrect final charges in the payroll tax declaration, disable the setting to automatically settle the final charge and add the correct value through [employees > payroll > final charges/tax reductions]. Our apologies for the inconvenience.