HR & Salaris Gemak - Processable errors in APG pension declaration (NL)

Update timeline

1. investigating Apr 02, 2026, 02:07 PM UTC

   Please be informed you might get processable errors (NL: verwerkbare fouten) in pension declarations sent to APG. Declarations are being accepted while indicating potential issues. These alerts are being discussed with APG and you can proceed with the submission of your pension declarations as normal. APG is reviewing these signals and, once declarations have been processed, will consult with Exact to determine whether any adjustments are necessary. In case you encounter unprocessable errors (NL: onverwerkbare fouten), do not hesitate to reach out to our support department. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Apr 09, 2026, 03:01 PM UTC

   In consultation with APG, it has been agreed that the product hours are the determining factor; however, this is currently causing discrepancies resulting in processable error messages (NL: verwerkbare fouten). We are working to correct this in the pension declaration as soon as possible. The invoices sent by APG ex officio (NL: ambsthalve nota's) concern the expected pension premiums for the first periods, which you are required to pay. This page will be updated when we release the corrected pension declaration. Subsequent submissions may result in (limited) corrections and will be settled through new invoices.

3. identified May 28, 2026, 10:59 AM UTC

   You may have experienced errors in your pension declaration. All known issues have now been resolved, including several specific user cases. If you have any questions or believe this may still affect you, please contact our support team. The following steps should be taken before submitting a support case. As these steps resolve our previously solved issues 1. Go to tasks > processing employee > Correct periods and agree/calculate again (NL: Taken > verwerking werknemer > periodes corrigeren en opnieuw accorderen/berekenen.) 2. Go to tasks > Declarations > Processing declarations > Select declaration > Obligated corrections > Rejected warning > Normal correction > Create a new declaration with corrections from previous periods (NL: Taken > aangiften > verwerking aangifte > aangifte selecteren > correctieverplichtingen > afgewezen/waarschuwing > normale correctie. Dan Voorlopige aangifte > vinkje bij "correcties voorgaande periodes meenemen".)