Evolve IP experienced a critical incident on September 8, 2025 affecting Agent application - Touchpoint and OCC Cloud, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2025, 01:42 PM UTC
We are aware of an issue impacting OCC Cloud clients getting logged out and are unable to log in to the Touchpoint application. We are investigating this with the highest priority and will share further updates as soon as they become available. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu/
- monitoring Sep 08, 2025, 03:04 PM UTC
We are seeing improvements and advise users to try logging in to Touchpoint again. Please note that the login process may take longer than usual.
- monitoring Sep 08, 2025, 03:34 PM UTC
A fix has been implemented for the issue affecting user logins, which should now be resolved. The login duration is expected to be back to normal. We will continue to monitor the situation. If you are still experiencing the issue, please update your ticket or contact the XTIUM Client Support team.
- resolved Sep 08, 2025, 04:56 PM UTC
We have concluded our monitoring and can confirm that all systems are functioning as expected. We appreciate your patience while we worked to fully restore service.