Evalink experienced a minor incident on October 18, 2023 affecting Region Europe, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2023, 02:23 PM UTC
Flex-C connections are instable at the moment. We are investigating to identify the cause of the issue. As soon as we have identified the cause, we will provide further information.
- identified Oct 18, 2023, 04:00 PM UTC
The problem has been identified. Our team is continuing to work on a solution. As soon as we have implemented a solution, we will provide further information.
- monitoring Oct 18, 2023, 04:51 PM UTC
Root cause causing Flex-C instability is found and a fix is implemented. Some cleaning up is ongoing.
- resolved Oct 18, 2023, 08:28 PM UTC
This incident has been resolved. The root cause had been performance problems in the Flex-C receiver subsystem. The problem could be resolved by scaling up additional resources. We apologize for any inconvenience this may have caused and thank you for your patience and understanding while we worked to resolve the matter.