Evalink experienced a major incident on April 10, 2024 affecting Region Europe, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2024, 03:36 PM UTC
We are investigating a failover during which some users may have experienced difficulty accessing evalink services.
- monitoring Apr 10, 2024, 03:50 PM UTC
We experienced a temporary outage due to an issue at our cloud service provider, which triggered an unexpected failover event. This led to brief difficulties in accessing the evalink service. The system has fully recovered after a few minutes. Under normal circumstances, such failovers are designed to be seamless and should not cause any interruptions to our services. Our team is actively investigating the cause of this anomaly in close collaboration with our service provider to prevent future occurrences. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Please rest assured that we are taking all necessary steps to maintain the reliability and performance of our services.
- resolved Apr 10, 2024, 03:51 PM UTC
This incident has been resolved.