Evalink experienced a major incident on May 7, 2025 affecting Region Europe, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2025, 09:57 PM UTC
We aware about a system issue, situation is recovering, we are analyzing it
- identified May 07, 2025, 10:16 PM UTC
We are currently investigating a partial degradation affecting automated workflows in the Alarm Management module in our European region. Most parts of the system have recovered, and alarm transmission remains fully functional and unaffected. We will provide further updates as we continue our analysis and remediation efforts.
- monitoring May 07, 2025, 10:37 PM UTC
Our engineering team is actively working on restoring full functionality. Alarm transmission remains unaffected and fully operational.
- resolved May 07, 2025, 11:08 PM UTC
The issue affecting the Alarm Management module in our European region has been fully resolved. All systems are operating normally. A deeper investigation has shown that while alarm transmission remained functional throughout the incident, some alarms may have experienced processing delays during the affected period. No alarms were lost. We have identified that the unexpected downtime was triggered by an infrastructure event during routine operations in the Europe region. Our team is conducting a full root cause analysis. A detailed post-mortem report, including corrective and preventive measures, will be shared in the coming days.