Evalink experienced a notice incident on May 23, 2024 affecting Region Europe and AWS Database Services, lasting 4d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2024, 08:39 AM UTC
We have already failover the DB, and we are monitoring the whole system
- investigating May 23, 2024, 09:17 AM UTC
We are currently investigating an unusual degradation in read performance across our database clusters. To mitigate the impact, we have scaled up our clusters. Our team is actively working with experts from our provider to identify and resolve the underlying issue. Thank you for your patience and understanding.
- monitoring May 23, 2024, 12:19 PM UTC
The performance has been stable during the last hours. The mitigations remain in place while we continue to analyze the root cause and implement preventive measures. While the performance degradation caused trouble using evalink, the alarm transmission was not affected, and alarm panels stayed connected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved May 27, 2024, 08:41 AM UTC
This incident has been resolved.