Evalink experienced a major incident on September 11, 2024 affecting Twilio Voice, Europe and Twilio Voice, APAC and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 11, 2024, 02:07 AM UTC
Twilio is currently experiencing issues with their telephony API, preventing evalink talos users from making or receiving phone calls from within the evalink talos application. The issue can be tracked on their status page: https://status.twilio.com/ - we're in contact with them and are investigating what we can do to resolve the problem as soon as possible.
- monitoring Sep 11, 2024, 02:11 AM UTC
Twilo has just implemented a fix for the situation, it seems like telephony from within evalink talos is starting working properly again. We keep monitoring the situation to make sure the issue is fully resolved.
- resolved Sep 11, 2024, 04:23 AM UTC
The issue seems to be fully resolved and didn't occur anymore in the last hours. You can check the twilio incident here for more information: https://status.twilio.com/incidents/vb15s6y1vfs4