eToro incident

Candles are not visible on the platform

Critical Resolved View vendor source →

eToro experienced a critical incident on February 11, 2024 affecting Candles, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2024, 11:23 AM UTC
Resolved
Feb 11, 2024, 03:00 PM UTC
Duration
3h 37m
Detected by Pingoru
Feb 11, 2024, 11:23 AM UTC

Affected components

Candles

Update timeline

  1. investigating Feb 11, 2024, 11:23 AM UTC

    Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

  2. investigating Feb 11, 2024, 11:24 AM UTC

    Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

  3. monitoring Feb 11, 2024, 11:52 AM UTC

    Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

  4. identified Feb 11, 2024, 01:37 PM UTC

    Hello The root cause of the problem has been identified and our engineering team is hard at work to resolve it. Additional information will be provided as soon as possible. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

  5. investigating Feb 11, 2024, 01:40 PM UTC

    Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

  6. monitoring Feb 11, 2024, 02:02 PM UTC

    Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

  7. resolved Feb 11, 2024, 03:00 PM UTC

    Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team