eToro incident

Some clients might not receive 2FA SMS

Minor Resolved View vendor source →

eToro experienced a minor incident on July 19, 2024 affecting Login and Email verification and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 08:05 AM UTC
Resolved
Jul 19, 2024, 09:15 AM UTC
Duration
1h 10m
Detected by Pingoru
Jul 19, 2024, 08:05 AM UTC

Affected components

LoginEmail verificationRegistrationCrypto WalletsSMS verification (2FA)

Update timeline

  1. investigating Jul 19, 2024, 08:05 AM UTC

    Hello, Please note that we are currently experiencing service degradation on Registration and Phone verification on eToro’s services due to Global IT outage Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

  2. investigating Jul 19, 2024, 08:27 AM UTC

    Please note that other services, including eToro Money transfer using the eToro Money app and Cryptocurrency transfers might also be impacted. Our team is aware of the inconvenience this may cause and is working diligently to restore full functionality as quickly as possible. We will provide updates as soon as they become available. Thank you for your patience and understanding during this time. Sincerely, The eToro Team

  3. resolved Jul 19, 2024, 09:15 AM UTC

    Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team