eToro experienced a major incident on November 18, 2024 affecting Deposit, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2024, 03:12 PM UTC
We are experiencing a temporary issue that may affect some clients, with our deposit service. We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible.
- identified Nov 18, 2024, 05:06 PM UTC
We are currently experiencing a temporary issue that may impact some clients using our deposit service. In the meantime, you can deposit to your GBP/ EUR account (eTM) directly from your Bank account and invest directly from the trade execution screen without the need to manually deposit or withdraw to/from your USD-based investment account. You can find the details in the eTM app or they will already be saved on your Bank side if you already deposited this way in the past. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible. For more information click here: https://www.etoro.com/trading/currency-accounts/explained Sincerely, The eToro Team
- resolved Nov 18, 2024, 05:52 PM UTC
Dear Customers, The deposit issue has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team