eToro incident

Some inbound and outbound payments from/to eToro Money are not reflected in balance

Minor Resolved View vendor source →

eToro experienced a minor incident on February 17, 2025 affecting Cash Account, lasting 18h 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2025, 12:23 PM UTC
Resolved
Feb 18, 2025, 06:58 AM UTC
Duration
18h 35m
Detected by Pingoru
Feb 17, 2025, 12:23 PM UTC

Affected components

Cash Account

Update timeline

  1. investigating Feb 17, 2025, 12:23 PM UTC

    Dear eToro Money Customers, We are currently experiencing a technical issue due to a third-party provider affecting inbound and outbound transfers. While funds sent from eToro Money accounts have been deducted, they have not yet been reflected in recipient bank balances. Additionally, funds sent to eToro Money accounts are not appearing in balances as expected. Our team is working closely with our partners to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information. Thank you for your understanding. Sincerely, The eToro Team

  2. resolved Feb 18, 2025, 06:58 AM UTC

    Dear eToro Money Customers, The issue has been resolved. We apologise for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team