Etail Solutions incident

EVP Server Issue

Major Resolved View vendor source →

Etail Solutions experienced a major incident on October 7, 2026 affecting EVP Web Application and EVP RDP Application and 1 more component, lasting 14h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 09:50 PM UTC
Resolved
Oct 08, 2026, 12:44 PM UTC
Duration
14h 53m
Detected by Pingoru
Oct 07, 2026, 09:50 PM UTC

Affected components

EVP Web ApplicationEVP RDP ApplicationBatch ServicesEVP API Services

Update timeline

  1. investigating Oct 07, 2026, 09:50 PM UTC

    We are currently investigating an issue with a server that is impacting some customers.

  2. monitoring Oct 07, 2026, 10:08 PM UTC

    Issue has been identified and a fix has been applied and we are monitoring the situation for further problems.

  3. monitoring Oct 07, 2026, 10:09 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 08, 2026, 12:44 PM UTC

    This incident has been resolved.