ESIMCARD incident

Server Outage

Major Resolved View vendor source →

ESIMCARD experienced a major incident on February 1, 2024 affecting Website and Customer Portal and 1 more component, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 10:00 PM UTC
Resolved
Feb 02, 2024, 01:56 AM UTC
Duration
3h 56m
Detected by Pingoru
Feb 01, 2024, 10:00 PM UTC

Affected components

WebsiteCustomer PortalReseller PortaliOS AppAndroid App

Update timeline

  1. investigating Feb 02, 2024, 01:22 AM UTC

    We are currently investigating this issue.

  2. monitoring Feb 02, 2024, 01:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 02, 2024, 01:56 AM UTC

    This incident has been resolved.