ESIMCARD incident

Asia ESIMs Purchase Issue

Major Resolved View vendor source →

ESIMCARD experienced a major incident on September 9, 2024 affecting DATA eSim Purchase, lasting 13h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2024, 04:23 PM UTC
Resolved
Sep 10, 2024, 05:53 AM UTC
Duration
13h 30m
Detected by Pingoru
Sep 09, 2024, 04:23 PM UTC

Affected components

DATA eSim Purchase

Update timeline

  1. investigating Sep 09, 2024, 04:23 PM UTC

    We are currently investigating this issue.

  2. identified Sep 09, 2024, 04:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 09, 2024, 06:28 PM UTC

    Countries affected are : South Korea Hong kong Macau Singapore Indonesia Cambodia China Japan Taiwan Saudi Arabia Qatar Oman Kuwait

  4. resolved Sep 10, 2024, 05:53 AM UTC

    This incident has been resolved.