Equinix Metal incident

Secondary Metal port impacted in FR Metro (FR5)

Minor Resolved View vendor source →

Equinix Metal experienced a minor incident on April 26, 2025 affecting Frankfurt (FR), lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2025, 07:05 AM UTC
Resolved
Apr 28, 2025, 12:01 AM UTC
Duration
1d 16h
Detected by Pingoru
Apr 26, 2025, 07:05 AM UTC

Affected components

Frankfurt (FR)

Update timeline

  1. investigating Apr 26, 2025, 07:05 AM UTC

    Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Toronto metro. Customers with redundant interconnections are experiencing impact to secondary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at [email protected] with any questions.

  2. investigating Apr 26, 2025, 07:09 AM UTC

    Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Frankfurt metro. Customers with redundant interconnections are experiencing impact to secondary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at [email protected] with any questions.

  3. identified Apr 26, 2025, 07:12 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Apr 28, 2025, 12:01 AM UTC

    This incident has been resolved.