Epsilon3 incident

Issues connecting to Epsilon3

Critical Resolved View vendor source →

Epsilon3 experienced a critical incident on December 15, 2021 affecting Epsilon3 US production, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:46 PM UTC
Resolved
Dec 15, 2021, 04:18 PM UTC
Duration
31m
Detected by Pingoru
Dec 15, 2021, 03:46 PM UTC

Affected components

Epsilon3 US production

Update timeline

  1. investigating Dec 15, 2021, 03:46 PM UTC

    Users may have problems connecting to Epsilon3. We are investigating the problem.

  2. identified Dec 15, 2021, 03:52 PM UTC

    AWS is reporting internet connectivity issues in the region. We will update you as we know more.

  3. identified Dec 15, 2021, 04:05 PM UTC

    We're seeing recovery in network connectivity. We are continuing to monitor the situation.

  4. monitoring Dec 15, 2021, 04:12 PM UTC

    The network connectivity issue appears to have recovered. All systems appear operational. We will continue to monitor everything while AWS finishes their recovery work.

  5. resolved Dec 15, 2021, 04:18 PM UTC

    AWS has finished their recovery. Everything appears to be back to normal.