Epicor experienced a major incident on July 8, 2026 affecting Epicor EDI and Public Cloud Hosting – AMER and 1 more component, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2026, 12:32 PM UTC
We are currently investigating an incident affecting availability of Epicor EDI for some customers for Public and Private cloud hosting. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
- identified Jul 08, 2026, 01:04 PM UTC
We are continuing to investigate the incident affecting availability of Epicor EDI for Public and Private cloud hosting. The incident is affecting the Epicor EDI portal where certain settings and trading partner information may not be displaying as expected. The root cause has not yet been confirmed. Our teams are continuing to review service health, system activity, and related components to determine the cause and restore service. We apologize for the ongoing disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.
- identified Jul 08, 2026, 01:38 PM UTC
We have identified the root cause of the incident affecting availability of Epicor EDI for Public and Private cloud hosting. The incident was caused during a migration from one multi tenant database to another. Our technical teams are restoring an older copy of the database right now. We apologize for the continued disruption and will provide the next update within 60 minutes, or sooner if service is restored.
- identified Jul 08, 2026, 02:30 PM UTC
A mitigation has been applied for the incident affecting availability of Epicor EDI for some customers in Private cloud hosting. Service is showing signs of recovery, and our teams are monitoring closely to confirm sustained stability. Some customers may continue to experience slower-than-normal performance while recovery completes. The incident is not yet considered resolved. We will provide another update within 60 minutes, or a resolution notice once service stability has been confirmed.
- identified Jul 08, 2026, 02:51 PM UTC
A mitigation has been applied for the incident affecting Epicor EDI for some customers in the Private Cloud environment. Service has been restored for the impacted environment, and our teams are monitoring closely to confirm sustained stability. Data has been restored from 07/08/2026 4 AM EST. Customers may currently access data prior to 07/08/2026 4 AM EST and after 07/08/2026 10:30 AM EST. The remaining data is currently being restaged by our managed exchange team. The incident is not yet considered resolved. We will provide another update within 60 minutes, or a resolution notice once recovery activities are complete and service stability has been confirmed.
- identified Jul 08, 2026, 04:12 PM UTC
Recovery activities are continuing for the incident affecting Epicor EDI for some customers in the Private Cloud environment. Service remains available in the impacted environment, and our teams continue to monitor closely while the remaining data restoration activities are completed. Customers may currently access data prior to 07/08/2026 4:00 AM EST and after 07/08/2026 10:30 AM EST. Data within the affected time window continues to be restored by our Managed Exchange team. The incident is not yet considered resolved. We will provide another update within 60 minutes, or a resolution notice once recovery activities are complete and service stability has been confirmed.
- identified Jul 08, 2026, 05:08 PM UTC
Recovery activities have progressed for the incident affecting Epicor EDI for some customers in the Private Cloud environment. Service has been restored in the impacted environment, and our teams continue to monitor closely to confirm sustained stability. The previously impacted data has been restored. We are continuing to review a small number of user dashboards that may have been affected for users who logged in while data restoration activities were in progress. The incident is not yet considered resolved while this validation work continues. We will provide another update within 60 minutes, or a resolution notice once all recovery validation is complete and service stability has been confirmed.
- resolved Jul 08, 2026, 06:03 PM UTC
We are pleased to inform you that incident affecting Epicor EDI for some customers in the Private cloud environment has been resolved. Corrective actions have been completed, service has been restored, and our teams have confirmed that the impacted environment is operating normally. The previously impacted data has been restored. If any customers continue to experience issues with their dashboards or system behavior, our teams will work through those as individual support cases. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions.