Is Empower down?

Last checked 1m ago
Current status
Empower has degraded performance

10 active incidents: Balance API, OAuth 2.0 API · +8 more

Official status page: https://developer.empower-retirement.com/docs/status-and-maintenance · Polled every 5 minutes · 0 components tracked

Empower is reporting degraded performance right now (last checked 1m ago). Services are up but slower or partially failing.

Real-time Empower status, recent outages, and incident history — pulled directly from Empower's official status page at https://developer.empower-retirement.com/docs/status-and-maintenance every 5 minutes. Pingoru tracks 0 Empower services and has captured 11 incidents in the last 90 days (100.00% uptime). Get email, Slack, Discord, or webhook alerts the moment Empower reports a new incident — free for 5 monitors, no credit card.

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Active incidents 10

  1. Ongoing ● 1823d 2h
    Started Jun 16, 2021, 06:28 PM UTC
    Timeline · 1 update
    • monitoring · Jun 16, 2021, 06:28 PM UTC

      Balance API High-end solutions Returns participant-level balance summary data for easy integration with Empower client & partner solutions. Speed of light The balance API provides summarized view of different balances in JSON format which can be consumed & exposed to the end user as-is. Industry standards Developed following industry Open API Specification standards. Wed, 06/16/2021 - 18:28

    Latest: Balance API High-end solutions Returns participant-level balance summary data for easy integration with Empower client & partner solutions. Speed of light The balance API provides …

  2. Ongoing ● 1843d 3h
    Started May 27, 2021, 04:52 PM UTC
    Timeline · 1 update
    • monitoring · May 27, 2021, 04:52 PM UTC

      OAuth 2.0 API High-end solutions OAuth 2.0 focuses on client developer simplicity while providing specific authorization flows for your applications. Speed of light The OAuth 2.0 authorization framework is a protocol that allows a user to grant a third-party web site or application access to the user's protected resources, without necessarily revealing their long-term credentials or even their identity. Industry standards OAuth 2.0 is the industry-standard protocol for authorization. Release Notes Version 2.3.0 Add supported query parameters for /auth endpoint. Version 1.3.1 /token endpoint can result 400 status code with "invalid_grant" error message if requested oauth scope is not configured in oauth client profile. /token and /auth endpoint accept optional x-api-key http header. Thu, 05/27/2021 - 16:52

    Latest: OAuth 2.0 API High-end solutions OAuth 2.0 focuses on client developer simplicity while providing specific authorization flows for your applications. Speed of light The OAuth 2.0 a…

  3. Ongoing ● 1874d 1h
    Started Apr 26, 2021, 07:21 PM UTC
    Timeline · 1 update
    • monitoring · Apr 26, 2021, 07:21 PM UTC

      Hi level flow Pictures Mon, 04/26/2021 - 19:21

    Latest: Hi level flow Pictures Mon, 04/26/2021 - 19:21

  4. Ongoing ● 1885d 1h
    Started Apr 15, 2021, 07:24 PM UTC
    Timeline · 1 update
    • monitoring · Apr 15, 2021, 07:24 PM UTC

      Instructions What to do when you receive your API Key and Client credentials. Once approved, you will receive a secure email to your company contact that will contain your API Key, Client ID, Client Secret, and authorization service endpoint. If PKI is required for your implementation, additional documentation will be provided in lieu of a client secret. Example: API Key: aw4ion349sfa09jad Client ID: lwa4984308rjdlksdkl Client Secret: 3io4j09jfsklaskdajf What do I do with the API Key? The API key is used to protect the Empower API from unauthorized access. When you application makes a request to the API, the API key must be supplied as a request header named x-api-key with the value of the API key delivered. What do I do with the Client ID and Client Secret? Empower APIs use OAuth as an authorization protocol that enables applications to access information on behalf of the user. Client credentials are required per OAuth2 specification to exchange for an access token. For a B2B solution Empower uses the industry standard client credentials for authentication. The Client secret and ID will be used in a call to the Empower authorization token endpoint communicated to you to obtain an access token. Using Type of Basic Auth, set client_credentials as grant_type, Username set to your received Client ID, and Password set to your received Client secret value. This call will return a bearer access token. If PKI is required for your implementation, additional documentation will be provided in lieu of a client secret. Example of a Postman call to obtain the token: This access token will be used on a request to the API as the value for the Authorization header variable.. Anonymous (not verified) Thu, 04/15/2021 - 19:24

    Latest: Instructions What to do when you receive your API Key and Client credentials. Once approved, you will receive a secure email to your company contact that will contain your API Key,…

  5. Ongoing ● 1888d 1h
    Started Apr 12, 2021, 07:37 PM UTC
    Timeline · 1 update
    • monitoring · Apr 12, 2021, 07:37 PM UTC

      Developer Terms of Use API TERMS OF USE Thank you for using Empower, LLC’s Application Programming Interface, other developer services and associated software (collectively, “APIs”). By accessing or using our APIs, you are agreeing to the Terms (as defined below) and the Terms control your relationship with us. If you use the APIs as an interface to, or in conjunction with other Empower products or services, the terms for those other products or services also apply. If there is a conflict between these terms and additional terms applicable to a given API, the additional terms will control as it relates to that conflict. Collectively, the terms below, any additional terms and any applicable policies and guidelines are referred to as the “Terms.” Under the Terms, “Empower” means Empower Retirement, LLC, located at 8515 E. Orchard Rd., Greenwood Village, CO 80111 on behalf of itself, its subsidiaries and its affiliates. Empower may also be referred to as “we,” “our,” or “us.” Users of the APIs may also be referred to as “you,” “your,” or “user(s).” ACCESS TO OUR APIS. If you are using the APIs on behalf of an entity, you represent and warrant that you have legal authority to bind that entity to the Terms. You may only access the APIs if you are of legal age to form a binding contract with Empower. You will access an API only through a standards-based Application Programming Interface in accordance with Empower’s Reference documentation provided in conjunction with being granted access to the APIs (“Data Access”). Empower may provide standards-based authorization/authentication mechanisms (e.g. OAuth, read-only password) in connection with the API. You may not share your credentials (such as passwords, keys and client IDs) with another party. Empower reserves the right at our own discretion to terminate access for any reason. TERMS OF USE. Subject to the restrictions below, we grant you a revocable, non-exclusive, non-transferable limited license to access our APIs and documentation only as necessary. You do not acquire ownership of any rights in our APIs, or the content that is accessed through our APIs ("Content"). You will not reproduce, modify, decompile, disassemble, or reverse engineer any portion of the API or its content. You will not access, use, distribute or make available the Content to any third party without end user's prior written consent. Empower reserves the right to make changes to the API as needed. You will require your end users to comply with these Terms as well as any applicable laws or regulations. Compliance with Laws; Data Protection. You represent and warrant to Empower that: You have implemented and will maintain reasonable security procedures and practices designed to prevent unauthorized access and exfiltration, theft, or disclosure of the user information collected by your API client, including personal information; You will not perform any action that would introduce to the APIs any viruses, worms, defects, Trojan horses, malware, or any other such destructive items; You will notify Empower immediately (but in no event longer than 24 hours after becoming aware) of any actual or reasonably suspected incident or breach of your security resulting or likely to have resulted in unauthorized access and exfiltration, theft, or disclosure of the user information collected by your API client, including, personal information; You shall comply with all applicable U.S. and international laws and regulations in the collection, use, disclosure, sale, license or other sharing of individuals' data including but not limited to personal information. You will provide and adhere to a privacy policy for your API clients that clearly and accurately describes to users of your API client what user information you collect and how you use and share such information with Empower and third parties Confidentiality. Our APIs and related communications may contain confidential information (“Confidential Information”). Confidential Information means, other than the Content, information or data relating to the business, operations, technology, products, assets, facilities and affairs of Empower and its affiliates, including Personal Information, and of their respective vendors, agents, brokers, clients and customers, and all copies, excerpts, extracts, reports, analyses, deliverables, compilations and summaries made or derived from any of the foregoing. You shall not disclose Confidential Information to any third party without Empower’s prior written consent. Confidential Information does not include the information that (a) was publicly known and/or was in the possession of Service Provider from other sources prior to its receipt from Empower; (b) is or becomes publicly available other than as a result of a disclosure by Service Provider or its representatives; or (c) is or becomes available to Service Provider on a non-confidential basis from a source (other than Empower) which, to the best of Service Provider’s knowledge, and after reasonable inquiry, is not prohibited from disclosing such information to Service Provider by a legal, contractual or fiduciary obligation to Empower. RESTRICTIONS ON USE. When using the APIs, you may not: Interfere with or disrupt the APIs or the servers or networks providing the APIs. Promote or facilitate unlawful transactions. Use of our APIs in no way grants any licenses to use Empower’s brand names or logos without prior written consent from Empower. WARRANTIES. EXCEPT AS EXPRESSLY SET OUT IN THE TERMS, NEITHER EMPOWER NOR ITS SUPPLIERS MAKE ANY SPECIFIC REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF THE CONTENT ACCESSED THROUGH THE APIS, NOR THE FUNCTIONALITY, RELIABILITY, AVAILABILITY OR ABILITY TO MEET YOUR NEEDS. THE APIS ARE PROVIDED “AS IS. LIABILITY RELEASE. ANY RELIANCE BY YOU ON THE INFORMATION CONTAINED IN THIS SITE IS AT YOUR OWN RISK. YOU AGREE, ON YOUR OWN BEHALF AND ON BEHALF OF ANY HEIRS OR ASSIGNS, THAT WE SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSS OF DATA ARISING FROM OR RELATING TO YOUR USE OF THE SITE AND/OR ANY MATERIALS OR INFORMATION CONTAINED ON THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PROVISIONS OF THIS PARAGRAPH SHALL APPLY REGARDLESS OF THE FORM OF ACTION, DAMAGE, CLAIM, LIABILITY, COST, EXPENSE, OR LOSS ASSERTED, WHETHER IN CONTRACT, STATUTE, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE. IN ADDITION TO THE FOREGOING, YOU AGREE THAT WE SHALL HAVE NO LIABILITY FOR ANY SYSTEM UNAVAILABILITY, DELAYS OR ERRORS IN TRANSMISSION, OR DAMAGE TO SOFTWARE, HARDWARE OR EQUIPMENT, RELATING TO YOUR USE OF THE SITE OR DOWNLOAD OF INFORMATION FROM THE SITE. Anonymous (not verified) Mon, 04/12/2021 - 19:37

    Latest: Developer Terms of Use API TERMS OF USE Thank you for using Empower, LLC’s Application Programming Interface, other developer services and associated software (collectively, “APIs”…

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