ElevenLabs experienced a minor incident on August 24, 2026 affecting Other and ElevenCreative, lasting 9h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2026, 08:49 AM UTC
Status: Investigating We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause. Affected components ElevenCreative (Degraded performance)
- identified Aug 24, 2026, 10:18 AM UTC
Status: Identified We have located the cause of the elevated errors, and we are working on a fix. Affected components Other (Degraded performance) ElevenCreative (Degraded performance)
- identified Aug 24, 2026, 11:42 AM UTC
Status: Identified The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution. Affected components Other (Degraded performance) ElevenCreative (Degraded performance)
- identified Aug 24, 2026, 02:53 PM UTC
Status: Identified We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix. Affected components Other (Degraded performance) ElevenCreative (Degraded performance)
- identified Aug 24, 2026, 05:12 PM UTC
Status: Identified Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix. Affected components Other (Degraded performance) ElevenCreative (Degraded performance)
- resolved Aug 24, 2026, 06:43 PM UTC
Status: Resolved Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally. Affected components Other (Operational) ElevenCreative (Operational)