ElevenLabs experienced a minor incident on January 27, 2026 affecting RAG, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
RAG
Update timeline
- investigating Jan 27, 2026, 06:16 AM UTC
Status: Investigating RAG indexing has been delayed for some documents. This does not affect RAG during calls; it only impacts the indexing of newly uploaded documents. Affected components RAG (Degraded performance)
- resolved Jan 27, 2026, 06:44 AM UTC
Status: Resolved The issue with RAG indexing has been resolved. Affected components RAG (Operational)