ElevenLabs experienced a minor incident on October 8, 2026 affecting Telephony, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Telephony
Update timeline
- investigating Oct 08, 2026, 03:00 PM UTC
Status: Investigating We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected. Affected components Telephony (Partial outage)
- resolved Oct 08, 2026, 03:43 PM UTC
Status: Resolved We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion. Affected components Telephony (Operational)