Elements.cloud had 2 outages in the last 2 years totaling 3h 14m of downtime — averaging 0.1 incidents per month.
There were 2 Elements.cloud outages since September 5, 2025 totaling 3h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are seeing elevated failures in the Organization Sync feature due to an external network outage at AWS. Other Elements services remain operational. Impact: Sync jobs may be delayed or fail. No data loss is expected; failed jobs will automatically retry once connectivity stabilizes.
This incident has been resolved.
Many of our EU customers may have received an email stating that a sync failed due to an expired token. This was caused by a system error that incorrectly triggered the notification and sent it out to most users. The issue has been fixed, and no further false emails are being sent. We apologize for the inconvenience.
The issue has been identified and a fix is being implemented.
This incident has been resolved.