Elastic Email experienced a minor incident on April 22, 2026, lasting 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Apr 22, 2026, 11:21 AM UTC
Email delays have been reported by several customers. Our engineering team is currently investigating the cause of the issue. We will provide updates on this status page as more information becomes available. We appreciate your patience.
- investigating Apr 22, 2026, 01:00 PM UTC
Email delays have been reported by several customers. Our engineering team is currently investigating the cause of the issue. We will provide updates on this status page as more information becomes available. We appreciate your patience.
- monitoring Apr 22, 2026, 01:15 PM UTC
A fix has been implemented to address the cause of the email delays. We are currently monitoring the system closely to ensure that normal delivery performance is restored. If you continue to experience issues, please contact our support team.
- resolved Apr 22, 2026, 01:48 PM UTC
The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.