Elastic Email experienced a minor incident on April 14, 2022, lasting 23h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 14, 2022, 04:03 PM UTC
Currently, we are experiencing degraded services affecting a subset of customers. Our engineers are actively working on the problem and we will update this status page with further information as soon as it is available. We apologize for any inconvenience if this issue is affecting your mail.
- resolved Apr 14, 2022, 04:03 PM UTC
Currently, we are experiencing degraded services affecting a subset of customers. Our engineers are actively working on the problem and we will update this status page with further information as soon as it is available. We apologize for any inconvenience if this issue is affecting your mail.
- identified Apr 14, 2022, 08:12 PM UTC
Our engineers have identified the issue that has caused some delays and are continuing to work towards stabilizing the services. Most mail is flowing normally again but depending on your volume and configuration, there is still some backlog that our services are working through to get caught up. We expect to see some delays for the next few hours for some mail.
- monitoring Apr 15, 2022, 05:23 AM UTC
System has stabilized in the recent hours and most of the delayed emails have been processed and sent. We are still seeing some slower sending speeds than normal and our engineers are still actively monitoring this. We expect our next update will be for 100% resolution. If you are experiencing any delays on your mail sending, please contact our support team for specific account review.
- resolved Apr 15, 2022, 03:10 PM UTC
Engineers have fixed the fault in the service causing the delays that was seen by some of our customers. The mail backlog is fully caught up and operating under normal thresholds.