Elastic Email incident

Delays of recently submitted email

Minor Resolved View vendor source →

Elastic Email experienced a minor incident on May 18, 2022, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2022, 04:42 PM UTC
Resolved
May 18, 2022, 05:07 PM UTC
Duration
24m
Detected by Pingoru
May 18, 2022, 04:42 PM UTC

Update timeline

  1. resolved May 18, 2022, 04:42 PM UTC

    There appears to be some delays in recently submitted email (last 1.5 hours), our engineers are actively investigating and we will report an update as soon as we know more.

  2. investigating May 18, 2022, 04:42 PM UTC

    There appears to be some delays in recently submitted email (last 1.5 hours), our engineers are actively investigating and we will report an update as soon as we know more.

  3. resolved May 18, 2022, 05:07 PM UTC

    The issue has been identified and fixed. A server fault occurred with one of our submission storage servers, failover was done but caused queued submissions resulting in some delays. We are monitoring and any delayed email will be processed quickly and newly submitted mail is flowing normally.