Elastic Email incident

Reduced capacity in image file storage system

Minor Resolved View vendor source →

Elastic Email experienced a minor incident on October 20, 2022, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2022, 03:42 PM UTC
Resolved
Oct 21, 2022, 05:41 PM UTC
Duration
1d 1h
Detected by Pingoru
Oct 20, 2022, 03:42 PM UTC

Update timeline

  1. resolved Oct 20, 2022, 03:42 PM UTC

    We are currently experiencing reduced capacity in our file storage system. This can cause some files (usually images) in your template editor or outbound templated emails to be inaccessible. We are aware of the issue and the cause, and are working to resolve it as quickly as possible. This issue is not affecting email delivery.

  2. investigating Oct 20, 2022, 03:42 PM UTC

    We are currently experiencing reduced capacity in our file storage system. This can cause some files (usually images) in your template editor or outbound templated emails to be inaccessible. We are aware of the issue and the cause, and are working to resolve it as quickly as possible. This issue is not affecting email delivery.

  3. resolved Oct 21, 2022, 05:41 PM UTC

    We have resolved the issue and the system is operating normally.