Elastic Email experienced a minor incident on October 18, 2024, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 18, 2024, 09:30 AM UTC
We are experiencing degraded service, and a subset of our customers may be encountering issues with their accounts and email sending. Our engineering team has identified the cause of the problem and is actively working to resolve it as quickly as possible. We understand the impact this may have on your operations and sincerely apologize for the inconvenience. We will update this status page with further information as soon as it is available.
- investigating Oct 18, 2024, 09:30 AM UTC
We are experiencing degraded service, and a subset of our customers may be encountering issues with their accounts and email sending. Our engineering team has identified the cause of the problem and is actively working to resolve it as quickly as possible. We understand the impact this may have on your operations and sincerely apologize for the inconvenience. We will update this status page with further information as soon as it is available.
- monitoring Oct 21, 2024, 04:02 PM UTC
System has stabilized in the recent hours. Our engineers are still actively monitoring this. We expect our next update will be for 100% resolution. If you are experiencing any issues with your account, please contact our support team for specific account review.
- resolved Oct 22, 2024, 08:21 AM UTC
Our engineers have fixed the fault in the service. The system is operating normally, but if you are experiencing any issues with your account, please contact our support team for a specific account review.