Elastic Email experienced a minor incident on October 21, 2025, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 21, 2025, 08:51 AM UTC
Currently, we are experiencing degraded services affecting a subset of customers. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly Update: A fix has been implemented, and we are currently monitoring the system to ensure stability. Services should be returning to normal, but we are continuing to verify that everything is functioning correctly. We’ll provide a final update soon.
- monitoring Oct 21, 2025, 08:51 AM UTC
Currently, we are experiencing degraded services affecting a subset of customers. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly Update: A fix has been implemented, and we are currently monitoring the system to ensure stability. Services should be returning to normal, but we are continuing to verify that everything is functioning correctly. We’ll provide a final update soon.
- resolved Oct 22, 2025, 11:53 AM UTC
The issue has been fully resolved, and services are now operating normally. We apologize for the inconvenience caused and appreciate your understanding throughout the resolution process. If you continue to experience issues, please contact our support team.