EIDO Healthcare Outage History

Pingoru has recorded 16 incidents for EIDO Healthcare: 16 in the last 12 months and 0 in the last 90 days.

16incidents recorded

16last 12 months

0last 90 days

2 daystypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking EIDO Healthcare in April 2026, so earlier months are not shown. Hover a bar for its value.

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Incidents, newest first

Minor July 6, 2026 PDF downloads are currently not available via Digital Consent. 3h 18m Digital Consent (London), Digital Consent (Australia)

Started Jul 06, 2026, 08:41 AM UTC· resolved Jul 06, 2026, 12:00 PM UTC

investigating Jul 06, 2026, 08:41 AM UTC

We are currently investigating this incident.
resolved Jul 06, 2026, 12:00 PM UTC

This incident has been resolved. The investigation identified an incorrectly configured CNAME record associated with a recent nameserver change. During review, the team discovered that an unintended postfix had been appended to a DNS record responsible for routing traffic between application components and document-generation services. Remedy introduced at 1pm and monitored. Service back to normal.

Major July 6, 2026 Download Centre - PDF documents are not downloading 3h 24m Patient Information PDF Download Centre (London), Patient Information PDF Download Centre (Australia)

Started Jul 06, 2026, 08:35 AM UTC· resolved Jul 06, 2026, 12:00 PM UTC

investigating Jul 06, 2026, 08:35 AM UTC

We are currently investigating this incident.
resolved Jul 06, 2026, 12:00 PM UTC

This incident has been resolved. The investigation identified an incorrectly configured CNAME record associated with a recent nameserver change. During review, the team discovered that an unintended postfix had been appended to a DNS record responsible for routing traffic between application components and document-generation services. Remedy introduced at 1pm and monitored. Service back to normal.

Started Apr 16, 2026, 05:00 PM UTC· resolved Apr 16, 2026, 05:00 PM UTC

No vendor updates were posted for this incident.

Minor April 13, 2026 Email Delivery Disruption 36d 4h Overall, Digital Consent (London), Digital Consent (Australia)

Started Apr 13, 2026, 10:14 AM UTC· resolved May 19, 2026, 03:06 PM UTC

investigating Apr 13, 2026, 10:14 AM UTC

We are currently experiencing an issue with email delivery. This is affecting one-time passcodes, password reset emails, and patient communication links. As a workaround, please use SMS where available. We are investigating the issue with our provider and will provide updates as soon as possible.
identified Apr 13, 2026, 11:12 AM UTC

We are continuing to work on a fix for this incident. The email provider are investigating.
monitoring Apr 13, 2026, 01:25 PM UTC

The issue affecting email delivery has now been resolved. Our email provider has implemented a fix, and all services are operating as normal. We are monitoring the system performance and are planning a deployment later in the week to improve reliability in this area. Thank you for your patience while we worked to resolve this issue.