EIDO Healthcare experienced a major incident on December 5, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 05, 2025, 08:53 AM UTC
Type: Incident Duration: 44 minutes Affected Components: Australia, London, Canada Dec 5, 08:53:00 GMT+0 - Investigating - We are currently investigating this incident. Dec 5, 09:17:44 GMT+0 - Identified - We've identified the cause of the issue, the outage was the result of a garbled response being received from our service desk provider for the links to our terms/policies, the garbled XML then caused that upstream outage to cascade. Dec 5, 09:37:13 GMT+0 - Resolved - We have added some more graceful error handling to prevent an outage cascade like this in the future, and this incident is now resolved.