EIDO Healthcare incident

Incorrect expiry dates displaying on PDFs for some customers

Minor Resolved View vendor source →

EIDO Healthcare experienced a minor incident on January 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 11:23 AM UTC
Resolved
Jan 28, 2026, 11:23 AM UTC
Duration
—
Detected by Pingoru
Jan 28, 2026, 11:23 AM UTC

Update timeline

  1. resolved Jan 28, 2026, 11:23 AM UTC

    Type: Incident Duration: 2 hours and 32 minutes Affected Components: London, Australia, , Canada, Patient Information PDF Download Centre → Jan 28, 11:23:32 GMT+0 - Investigating - We are currently investigating an incident where the content expiry date is not displaying the correct value for some customers. Jan 28, 11:55:09 GMT+0 - Identified - We've identified the cause of the issue, and have determined this only affects sub-organisations. We are working on a fix. Jan 28, 13:55:42 GMT+0 - Resolved - We have deployed a fix and confirmed this issue has been resolved.