EIDO Healthcare experienced a minor incident on April 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 13, 2026, 10:14 AM UTC
Type: Incident Duration: 2 days, 5 hours and 26 minutes Affected Components: London, Australia Apr 13, 10:14:13 GMT+0 - Investigating - We are currently experiencing an issue with email delivery. This is affecting one-time passcodes, password reset emails, and patient communication links. As a workaround, please use SMS where available. We are investigating the issue with our provider and will provide updates as soon as possible. Apr 13, 11:12:56 GMT+0 - Identified - We are continuing to work on a fix for this incident. The email provider are investigating. Apr 13, 13:25:53 GMT+0 - Monitoring - The issue affecting email delivery has now been resolved. Our email provider has implemented a fix, and all services are operating as normal. We are monitoring the system performance and are planning a deployment later in the week to improve reliability in this area. Thank you for your patience while we worked to resolve this issue. Apr 15, 15:40:00 GMT+0 - Resolved - This incident has been resolved.