Egnyte incident

Intermittent issues in WebUI and Desktop App (US-East region)

Minor Resolved View vendor source →

Egnyte experienced a minor incident on December 9, 2025 affecting Web UI and Desktop App, lasting 5h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 01:19 AM UTC
Resolved
Dec 09, 2025, 06:32 AM UTC
Duration
5h 12m
Detected by Pingoru
Dec 09, 2025, 01:19 AM UTC

Affected components

Web UIDesktop App

Update timeline

  1. investigating Dec 09, 2025, 01:19 AM UTC

    We are currently investigating issues with our WebUI and Desktop App service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Dec 09, 2025, 01:48 AM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  3. identified Dec 09, 2025, 02:19 AM UTC

    We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

  4. identified Dec 09, 2025, 02:50 AM UTC

    As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

  5. identified Dec 09, 2025, 03:22 AM UTC

    As we continue to work on the identified issue, we will provide more information within the next 60 minutes.

  6. identified Dec 09, 2025, 04:24 AM UTC

    As we continue to work on the identified issue, we will provide more information within the next 60 minutes.

  7. identified Dec 09, 2025, 05:46 AM UTC

    As we continue to work on the identified issue, we will provide more information within the next 60 minutes.

  8. monitoring Dec 09, 2025, 06:25 AM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  9. resolved Dec 09, 2025, 06:32 AM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.