Egnyte incident

Intermittent issues in WebUI and Desktop App (US-East region)

Minor Resolved View vendor source →

Egnyte experienced a minor incident on December 9, 2025 affecting Web UI and Desktop App, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 06:16 PM UTC
Resolved
Dec 09, 2025, 06:59 PM UTC
Duration
42m
Detected by Pingoru
Dec 09, 2025, 06:16 PM UTC

Affected components

Web UIDesktop App

Update timeline

  1. investigating Dec 09, 2025, 06:16 PM UTC

    We are currently investigating issues with our WebUI and Desktop App services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. monitoring Dec 09, 2025, 06:26 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  3. resolved Dec 09, 2025, 06:59 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.