Egnyte experienced a minor incident on January 21, 2026 affecting Desktop App, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 03:04 PM UTC
We are currently investigating issues in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Jan 21, 2026, 03:14 PM UTC
We are continuing to investigate this issue.
- identified Jan 21, 2026, 03:20 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 21, 2026, 03:28 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.