Edgenuity incident
Imagine Edgenuity and Imagine EdgeEX - Some Users Having Issues Logging In with Clever SSO
Edgenuity experienced a major incident on November 21, 2025 affecting Imagine Edgenuity and Imagine EdgeEX, lasting 7h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2025, 02:41 PM UTC
We are currently investigating an issue affecting some Imagine Edgenuity and Imagine EdgeEX users who log in through Clever SSO. In certain cases, users may be immediately logged out after attempting to sign in. Clearing or removing browser cookies has been shown to resolve the issue for many users, but our team is continuing to investigate the root cause. We apologize for the inconvenience and appreciate your patience. We will provide an update as soon as more information is available.
- identified Nov 21, 2025, 03:34 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- monitoring Nov 21, 2025, 04:38 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Nov 21, 2025, 10:34 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.