Is Echo360 down?

We are currently investigating degraded performance affecting a limited number of customers who use Livestreaming in the U.S. region. Impact: Some live streams may display a “Waiting for livestream” message instead of connecting successfully. This issue is intermittent and does not affect all live streams. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide another update as soon as more information is available.

We are actively investigating the limited issue affecting some Livestreams in the U.S. region. We are continuing to work toward identifying the root cause and restoring normal service. We appreciate your patience and will provide regular updates as more information becomes available.

Our engineering team has identified that this issue is limited to livestreams that were scheduled prior to today's deployment. We are continuing to work toward restoring normal service and ensuring previously scheduled livestreams take place as intended. We appreciate your patience and will provide another update as soon as more information becomes available.

Our engineering team has identified a fix to restore normal service for the affected livestreams in the U.S. region. This issue remains limited to livestreams that were scheduled prior to today's deployment. As part of the remediation, our systems will automatically recalculate existing livestream schedules. No action is required from customers. Once the update has been completed, we will provide an update and continue monitoring the service to confirm affected livestreams are functioning as expected. Thank you for your patience as we resolve this issue.

Our engineering team has completed remediation steps for the US region. Initial verification confirms potentially impacted live streams are now functioning successfully in the US region. No action is required from customers. We will continue to closely monitor the service to ensure everything remains stable.

Instructure (Canvas) is currently undergoing a data breach (separate from the one earlier this week) and the attackers have gained control of many Canvas instances. Users of these instances will not be able to sign in or access any content. Data syncs (either to or from Canvas) are presumed non-functional at the moment. We are actively monitoring the situation as it develops.

In light of the recently reported global security incident involving Instructure Canvas, Echo360 is recommending that customers immediately disconnect their Canvas integration as a precautionary measure while the situation continues to be evaluated. While no Echo360 systems are affected, Echo360 is also prepared to disable integrations from our side where appropriate to help minimize potential risk. We will continue to monitor the situation closely and provide updates as more information becomes available. Please reach out directly to [email protected] for any assistance you require with working through this.

Instructure has provided additional details regarding the recent Canvas security incident, including that the activity originated through Free-For-Teacher accounts and that they have no current evidence of persistence or broader credential compromise. Free-For-Teacher accounts have been disabled as part of their containment efforts. As previously communicated, Echo360 has no evidence that any Echo360 systems, customer environments, or integrations have been compromised. Our recommendation to temporarily disconnect Canvas integrations remains precautionary while institutions evaluate their own security posture and risk tolerance. We continue to actively monitor the situation and will provide additional updates as more information becomes available from Instructure.