Is Echo360 down?

We are currently investigating an issue affecting the publishing and exporting of projects across the platform. Users may experience failures or delays when attempting these actions. Our Engineering team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available.

We have identified the cause and are implementing a fix. Some customers may continue to experience slow or interrupted publishing in EchoInk over the next two hours as service stabilizes.

Implementation of the fix remains in progress, and customers will begin to see gradual improvements when publishing and exporting projects in EchoInk. Some users may continue to experience delays or interruptions while the fix takes full effect and service stabilizes. We are closely monitoring recovery and will provide another update once service has been fully restored.

We continue to see systems stabilize, with improvements to project publishing and exporting in EchoInk. Our teams are closely monitoring performance and will provide another update once service has been fully restored.

We are currently investigating degraded performance affecting a limited number of customers who use Livestreaming in the U.S. region. Impact: Some live streams may display a “Waiting for livestream” message instead of connecting successfully. This issue is intermittent and does not affect all live streams. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide another update as soon as more information is available.

We are actively investigating the limited issue affecting some Livestreams in the U.S. region. We are continuing to work toward identifying the root cause and restoring normal service. We appreciate your patience and will provide regular updates as more information becomes available.

Our engineering team has identified that this issue is limited to livestreams that were scheduled prior to today's deployment. We are continuing to work toward restoring normal service and ensuring previously scheduled livestreams take place as intended. We appreciate your patience and will provide another update as soon as more information becomes available.

Our engineering team has identified a fix to restore normal service for the affected livestreams in the U.S. region. This issue remains limited to livestreams that were scheduled prior to today's deployment. As part of the remediation, our systems will automatically recalculate existing livestream schedules. No action is required from customers. Once the update has been completed, we will provide an update and continue monitoring the service to confirm affected livestreams are functioning as expected. Thank you for your patience as we resolve this issue.

Our engineering team has completed remediation steps for the US region. Initial verification confirms potentially impacted live streams are now functioning successfully in the US region. No action is required from customers. We will continue to closely monitor the service to ensure everything remains stable.