Echo360 Outage History
Echo360 is up right nowPingoru has recorded 4 incidents for Echo360: 4 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| May 2026 | 1 | 111 of 744 (15%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 23 of 744 (3%) |
| August 2026 | 1 | 5 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 52 (0%) |
Incidents, newest first
Minor October 22, 2026 Echo360 Status - PHP Vulnerabilities (CVE-2026-109618 / CVE-2026-109619) – EchoVideo - US, EchoVideo - US (EchoVideo - US — Access), EchoVideo - US (EchoVideo - US — Capture), EchoVideo - US (EchoVideo - US — Playback) and 127 more
Started Oct 22, 2026, 02:06 PM UTC· resolved Oct 22, 2026, 02:06 PM UTC
- resolved Oct 22, 2026, 02:06 PM UTC
PHP has released fixes for two critical vulnerabilities, CVE-2026-109618 and CVE-2026-109619 (reported as "PHP2Shell"). Echo360 has reviewed both issues and has completed patching across all Echo360-hosted environments, including our customer-facing applications and websites. No action is required for Echo360 customers, and no update to Echo360 LMS integrations or plugins is needed. Customers who self-host an LMS such as Moodle should apply the PHP update provided by their LMS or hosting vendor.
Minor August 24, 2026 Publishing and Exporting Projects Partial Disruption 4h 53m EchoInk - US, EchoInk - US (EchoInk - US — Habitat)
Started Aug 24, 2026, 04:47 PM UTC· resolved Aug 24, 2026, 09:41 PM UTC
- investigating Aug 24, 2026, 04:47 PM UTC
We are currently investigating an issue affecting the publishing and exporting of projects across the platform. Users may experience failures or delays when attempting these actions. Our Engineering team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available.
- identified Aug 24, 2026, 05:59 PM UTC
We have identified the cause and are implementing a fix. Some customers may continue to experience slow or interrupted publishing in EchoInk over the next two hours as service stabilizes.
- identified Aug 24, 2026, 07:00 PM UTC
Implementation of the fix remains in progress, and customers will begin to see gradual improvements when publishing and exporting projects in EchoInk. Some users may continue to experience delays or interruptions while the fix takes full effect and service stabilizes. We are closely monitoring recovery and will provide another update once service has been fully restored.
- identified Aug 24, 2026, 08:10 PM UTC
We continue to see systems stabilize, with improvements to project publishing and exporting in EchoInk. Our teams are closely monitoring performance and will provide another update once service has been fully restored.
- resolved Aug 24, 2026, 09:41 PM UTC
This incident has been resolved, and full functionality has been restored for publishing projects in EchoInk. Thank you for your patience.
Minor July 2, 2026 Degraded Performance - Livestreams - US Region 23h 9m EchoVideo - US, EchoVideo - US (EchoVideo - US — Live Streaming)
Started Jul 02, 2026, 03:56 PM UTC· resolved Jul 03, 2026, 03:05 PM UTC
- investigating Jul 02, 2026, 03:56 PM UTC
We are currently investigating degraded performance affecting a limited number of customers who use Livestreaming in the U.S. region. Impact: Some live streams may display a “Waiting for livestream” message instead of connecting successfully. This issue is intermittent and does not affect all live streams. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide another update as soon as more information is available.
- investigating Jul 02, 2026, 05:30 PM UTC
We are actively investigating the limited issue affecting some Livestreams in the U.S. region. We are continuing to work toward identifying the root cause and restoring normal service. We appreciate your patience and will provide regular updates as more information becomes available.
- identified Jul 02, 2026, 07:00 PM UTC
Our engineering team has identified that this issue is limited to livestreams that were scheduled prior to today's deployment. We are continuing to work toward restoring normal service and ensuring previously scheduled livestreams take place as intended. We appreciate your patience and will provide another update as soon as more information becomes available.
- identified Jul 02, 2026, 08:20 PM UTC
Our engineering team has identified a fix to restore normal service for the affected livestreams in the U.S. region. This issue remains limited to livestreams that were scheduled prior to today's deployment. As part of the remediation, our systems will automatically recalculate existing livestream schedules. No action is required from customers. Once the update has been completed, we will provide an update and continue monitoring the service to confirm affected livestreams are functioning as expected. Thank you for your patience as we resolve this issue.
- monitoring Jul 02, 2026, 09:34 PM UTC
Our engineering team has completed remediation steps for the US region. Initial verification confirms potentially impacted live streams are now functioning successfully in the US region. No action is required from customers. We will continue to closely monitor the service to ensure everything remains stable.
Minor May 7, 2026 Instructure (Canvas) Data Breach & Product Outage 4d 14h EchoVideo - US, EchoVideo - US (EchoVideo - US — Access), EchoVideo - US (EchoVideo - US — Capture), EchoVideo - US (EchoVideo - US — Playback) and 119 more
Started May 07, 2026, 11:48 PM UTC· resolved May 12, 2026, 02:46 PM UTC
- monitoring May 07, 2026, 11:48 PM UTC
Instructure (Canvas) is currently undergoing a data breach (separate from the one earlier this week) and the attackers have gained control of many Canvas instances. Users of these instances will not be able to sign in or access any content. Data syncs (either to or from Canvas) are presumed non-functional at the moment. We are actively monitoring the situation as it develops.
- monitoring May 08, 2026, 01:51 PM UTC
In light of the recently reported global security incident involving Instructure Canvas, Echo360 is recommending that customers immediately disconnect their Canvas integration as a precautionary measure while the situation continues to be evaluated. While no Echo360 systems are affected, Echo360 is also prepared to disable integrations from our side where appropriate to help minimize potential risk. We will continue to monitor the situation closely and provide updates as more information becomes available. Please reach out directly to [email protected] for any assistance you require with working through this.
- monitoring May 08, 2026, 04:18 PM UTC
Instructure has provided additional details regarding the recent Canvas security incident, including that the activity originated through Free-For-Teacher accounts and that they have no current evidence of persistence or broader credential compromise. Free-For-Teacher accounts have been disabled as part of their containment efforts. As previously communicated, Echo360 has no evidence that any Echo360 systems, customer environments, or integrations have been compromised. Our recommendation to temporarily disconnect Canvas integrations remains precautionary while institutions evaluate their own security posture and risk tolerance. We continue to actively monitor the situation and will provide additional updates as more information becomes available from Instructure.