EasyPost incident

Elevated Error rates with FedEx

Major Resolved View vendor source →

EasyPost experienced a major incident on July 18, 2025 affecting FedEx, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 03:52 PM UTC
Resolved
Jul 18, 2025, 06:39 PM UTC
Duration
2h 47m
Detected by Pingoru
Jul 18, 2025, 03:52 PM UTC

Affected components

FedEx

Update timeline

  1. investigating Jul 18, 2025, 03:52 PM UTC

    We're seeing elevated error rates with FedEx rating and label buys. We are currently investigating.

  2. identified Jul 18, 2025, 04:03 PM UTC

    The issue has been identified and mitigations are being deployed. Error rates are decreasing.

  3. monitoring Jul 18, 2025, 04:09 PM UTC

    The mitigation has been fully deployed and error rates have returned to normal. We are continuing to monitor and will update if the situation changes.

  4. resolved Jul 18, 2025, 06:39 PM UTC

    EasyPost experienced intermittent issues with FedEx label purchases due a system update. That update has been fully reverted at this time and normal service operations have resumed. The elevated failure rate was present from 10:40am - 12:00pm US/Eastern