EasyPost experienced a major incident on May 22, 2026 affecting Canada Post, lasting 21h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2026, 01:18 AM UTC
Customers using Canada Post wallet accounts may experience errors rating or buying labels. We are in contact with Canada Post and working to resolve this issue.
- investigating May 22, 2026, 04:35 PM UTC
We are in contact with Canada Post and continuing to work to resolve this issue.
- identified May 22, 2026, 08:37 PM UTC
Working with Canada Post, we have identified the issue and are rolling out a fix. Wallet customers should start to see improvement soon. We are continuing with remediation on our side as we roll out the fix.
- monitoring May 22, 2026, 09:08 PM UTC
The fix appears to be holding. It is our fervent hope that this issue is now resolved. We will continue to monitor to ensure it doesn't recur.
- resolved May 22, 2026, 10:36 PM UTC
This incident has been resolved. Canada Post wallet accounts are operating normally.