EasyPost incident

UPS performance issues

Minor Resolved View vendor source →

EasyPost experienced a minor incident on August 5, 2024 affecting UPS and UPSDAP and 1 more component, lasting 13h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2024, 02:05 PM UTC
Resolved
Aug 06, 2024, 03:20 AM UTC
Duration
13h 15m
Detected by Pingoru
Aug 05, 2024, 02:05 PM UTC

Affected components

UPSUPSDAPUPS SurePostUPS Mail Innovations

Update timeline

  1. investigating Aug 05, 2024, 02:05 PM UTC

    We are investigating UPS timeout and performance issues.

  2. investigating Aug 05, 2024, 02:48 PM UTC

    UPS is investigating the performance issues in the UPS APIs.

  3. monitoring Aug 05, 2024, 07:59 PM UTC

    A fix has been implemented by UPS and response times have returned to normal. We will continue to monitor the performance.

  4. resolved Aug 06, 2024, 03:20 AM UTC

    This incident has been resolved.